1. Introduction

Velatrixa (“we,” “our,” “us”) is dedicated to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you share with us when using our website and services. By accessing our platform, you agree to the practices described below.

2. Types of Information Collected

We may collect the following types of personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Additional details required to deliver our services (e.g., practice specialty, billing information)

3. Method of Information Collection

We collect personal information through:

  • Online contact and service request forms
  • Direct communication via phone or email
  • Third-party tools integrated with our services
  • When providing your phone number, you consent to receive SMS messages from us—only if you have explicitly opted in.

4. Purpose of Data Collection

We use the information collected to:

  • Deliver and enhance our services
  • Respond to inquiries and support requests
  • Share relevant updates and service information
  • Analyze data to improve user experience

We strictly use this data for its intended purposes only.

5. SMS Consent and Opt-In

To communicate via SMS, Velatrixa requires explicit opt-in consent, obtained through:

  • Website forms with a clear checkbox for SMS consent
  • Signed intake or service forms

6. Website Opt-In Process

Our website includes a checkbox featuring the following opt-in message:

“By checking this box, you agree to receive SMS updates from Velatrixa in accordance with our Privacy Policy.”

The checkbox is optional and is never pre-selected to ensure you give informed consent.

7. Opt-Out Process:

You may opt out of SMS communication anytime by replying “STOP” to any SMS sent by Velatrixa.

8. Data Security Measures

We implement robust security protocols to protect your personal information, including:

  • Encryption of sensitive information
  • Secure servers and firewalls
  • Restricted access granted only to authorized personnel

9. Data Sharing

Velatrixa does not share personal information or phone numbers with any third parties for marketing or promotional purposes.

Statement:

“We do not pass any individual’s consent to receive SMS from Velatrixa to third parties. Phone numbers are never shared for SMS communication purposes.”

10. User Rights

You have the right to:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update or correct your information.
  • Deletion: Request the deletion of your personal data, subject to legal and operational requirements.

To exercise these rights, please contact us using the details below.

11. Contact Information

For inquiries, concerns, or to exercise your rights, please reach out to us:

  • Email: info@velatrixa.com
  • Phone:
  • Address: 806 NW 16th Ave, Ste 646 Gainesville, FL 32601

12. Updates to This Privacy Policy

We may revise this policy to reflect new practices or legal requirements. Updated versions will be posted on this page, along with the effective date. We recommend reviewing this policy periodically.

Compliance

This policy is written to ensure compliance with applicable U.S. data protection laws and healthcare regulations, reflecting our commitment to transparency, security, and user trust.